Do you have a question?

We’ve put together some commonly asked questions to give you more information about purchasing our products. If you have a question that you can’t find the answer to, please contact us by using the Inquiry Form below.

NOTE: Clicking on the question will reveal the answer.

Do you offer a warranty?

We offer a 2 year guarantee on most of the products, limited to most EU countries.

Do you provide buyer protection?

All orders placed are protected by a standard set of guarantees, also known as Buyer Protection. Buyer protection starts from the moment you have paid for your order. Once you have confirmed receiving your order, you will have 15 days to apply for a refund. Buyer Protection ensures you will receive your item on time and as described.

How do I provide feedback?

We hope you like our products & happy with the deal! If you are satisfied, please leave us positive feedback about our products and service. If there is any problem that you are not satisfied, please contact us by using our Inquiry Form below, before leaving any negative or neutral feedback; we will definitely try our best to make you satisfied again.

Any customer who leaves the negative feedback without any proper reason (malicious feedback) will be blocked by our store; it’s not easy running an online store, hope we both can understand and respect each other, thank you very much! 

Why do LEDs have a higher initial cost than conventional light sources?

LEDs are made of electronic components that need to be packaged together to offer long lasting efficient light sources to the end user. Apart from the LED chip itself which has sapphire and gallium in the semiconductor, the process of packaging with materials like ceramic, rare earth phosphors, silicone, solder and gold wire add to the overall cost. White LEDs require further tests for calibration and standardization.

How do I know that a light fitting is safe?

In Europe, every light fitting must have a CE label. This tells you that the seller claims that the fitting conforms to all the relevant European safety standards. The most important of these is EN 60598 which covers electrical, thermal and mechanical safety.

How can I get that “vintage-style” look in my home?

Use TCP LED Filament light bulbs. These light bulbs combine an elegant exposed filament look providing LED technology with a traditional incandescent feel. These lights give off an amber glow that can create a welcoming ambiance to all those who enter your home.

Incandescent dimmer working with LEDs – any concerns?

Incandescent dimmers can sometimes be effective working with LED, but you rarely get the full range of dimming bad you do with Inc sources and Inc dimmers (1% dimming). Typical LED lamps dim to about 10-15% output unless otherwise stated.

Am I Lighting Unexpected Places?

As you evaluate the status of your lighting style, keep in mind that lighting also functions as art that helps define your style, set the mood and perform practical tasks. Think of adding light in unexpected places, such as a chandelier in the master bathroom. And consider using light in unconventional ways — such as using hanging pendant lights as reading lamps.

I have a 60-watt incandescent light bulb in a table lamp in my living room, what wattage LED would I use to replace it?

TCP LED A19 Light Bulbs are 60-watt equivalent. These are great, energy saving bulbs. The light that they output disperses in all directions, so you can use them for many different applications.

When will my purchase arrive?

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

What if the product does not match the description?

If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment.

Do you provide light bulbs?

Almost all lamps are shipped with light bulbs, light bulbs are provided as a gift to you. If the gift bulb is damaged during transport, we will be unable to compensate, please understand 🙂

What makes LEDs more robust than other light sources?

LEDs have no gases, filaments and no moving parts to fatigue. They provide light through a one-step process that takes place within the diode. There is no glass to break or screwed contacts to loosen. LEDs are up to 85% more efficient than incandescent alternatives, making your energy bills lower and saving you money. LEDs are reliable and have a long lifespan.

What are the economic advantages of using LEDs over conventional light sources?

Although the initial cost of conventional light sources is less than LEDs, the operational and maintenance costs of LED are significantly lower. LEDs, having a longer life, reduce maintenance and lamp replacement cost. . Because LEDs need to be replaced less frequently, the owner spends less on new lamps and the labor needed to change them. LEDs also consume less energy; thus the overall cost of a LED system can be significantly lower than that of conventional lighting systems. Most applications with LEDs offer a payback period as low as three to four years.

What is the best light bulb to create an inviting home atmosphere?

To create a unique dimming profile try TCP Allusion LED Dimmable Light Bulbs. They have smooth, warm dimming technology so you can keep them at full brightness during the day and then dim them to that perfect evening glow at night.